TERMS OF SERVICE

Guidelines for using MediBridge healthcare services and digital platforms

Welcome to MediBridge (“MediBridge”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our healthcare services, website, mobile applications, and other digital platforms (collectively, the “Services”) located in Singapore, Malaysia and India.

Important: By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services. For healthcare services, additional consent forms may be required.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and MediBridge regarding your use of the Services.

Eligibility

  • You must be at least 18 years old to use our Services
  • Minors may access services only with parental/guardian consent
  • You represent that all information you provide is accurate and complete

Modification of Terms

  • We may modify these Terms at any time
  • Material changes will be notified through our website or email
  • Continued use after changes constitutes acceptance

2. Healthcare Services

Our Services include both online and in-person healthcare offerings:

Medical Consultations

 Both in-person and virtual consultations with qualified healthcare professionals

Health Records

Secure digital storage and management of medical records

Appointment Booking

Online scheduling of medical appointments and services

Diagnostic Services

Laboratory tests and diagnostic procedures as prescribed

3. User Responsibilities

As a user of our Services, you agree to:

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Accurate Information

Provide complete and accurate health information  

Compliance

Follow prescribed treatment plans and medications 

Prohibited Activities

No misuse of services or unauthorized access to systems 

Timely Payments

Settle all service fees as per agreed terms

4. Intellectual Property

All content and materials available through our Services are our property or the property of our licensors:

Ownership

  • MediBridge retains all rights to website content, logos, and trademarks
  • Medical records remain patient property with MediBridge maintaining copies
  • Unauthorized use of any materials is prohibited

Limited License

  • We grant you limited access for personal, non-commercial use
  • No content may be copied, reproduced, or distributed without permission

5. Payments and Billing

Our Services may require payment for certain healthcare offerings:

Insurance: We accept most major health insurance plans. Please verify coverage with your provider prior to services.

Payment Terms

  • Fees are due at time of service unless other arrangements exist
  • We accept various payment methods including credit/debit cards and digital wallets
  • Late payments may be subject to interest charges

Refund Policy

  • Consultation fees are generally non-refundable
  • Diagnostic test fees may be refundable if test is canceled in advance
  • Refund requests will be evaluated case-by-case

6. Limitation of Liability

MediBridge’s liability is limited as follows:

Medical Disclaimer: While we strive to provide excellent care, we cannot guarantee specific health outcomes. Healthcare decisions should be made in consultation with qualified professionals.

General Limitations

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to fees paid for the specific service in question
  • We are not responsible for third-party services or websites

Medical Liability

  • Medical professionals are individually responsible for their clinical decisions
  • We maintain appropriate malpractice insurance
  • Claims must be filed within statutory limitation periods

7. Termination

These Terms remain effective until terminated by either party:

By MediBridge

  • We may suspend or terminate access for violation of these Terms
  • We may discontinue Services with reasonable notice

By User

  • You may stop using our Services at any time
  • Certain provisions survive termination (e.g., privacy, intellectual property)

8. Governing Law

These Terms shall be governed by Indian law:

  • Any disputes shall be subject to the exclusive jurisdiction of courts in the respective Country of Service
  • The official language for legal proceedings shall be English or Malayu
  • We comply with all applicable healthcare regulations in the respective Countries of service.