OUR PRIVACY COMMITMENT

At MediBridge, we treat your personal health information with the highest standards of security and confidentiality

MediBridge, located in Singapore, Malaysia, India,  is dedicated to maintaining the highest standards of data protection for our patients and website visitors. This comprehensive privacy policy outlines our practices regarding the collection, use, and protection of your personal and health Information.

Key Promise: We will never compromise your privacy. Your health data is treated with the same care and confidentiality as our medical services, adhering to both Indian regulations and international healthcare privacy standards.

1. Information Collection

We collect information through secure channels to provide you with exceptional healthcare services:

When We Collect Data

  • During patient registration and profile creation
  • When scheduling appointments or medical procedures
  • Through health assessments and diagnostic services
  • During payment processing for services
  • When you interact with our digital platforms 

 Types of Data Colleted

Health Infomation

Medical history, treatment records, prescriptions, test results (with explicit consent)

Identification Data

Full name, date of birth, gender, photograph, government IDs

Contact Information

Email address, phone number, physical address, emergency contacts

Technical Data

IP address, device information, browser type, usage pattern

2. How We Use Your Information

Your data enables us to deliver personalized, high-quality healthcare services:

Primary Uses: Treatment planning, service coordination, health monitoring, appointment management, billing processes, and continuous quality improvement of our healthcare services.

Specific Applications

  • To provide accurate diagnosis and personalized treatment plans
  • To coordinate care among healthcare professionals
  • To process payments and insurance claims
  • To improve our services through careful analysis
  • To comply with legal and regulatory requirements
  • To communicate important health information 

3. Data Protection Measures

We implement a multi-layered security approach:

Encryption

End-to-end encryption for all sensitive health data

Access Controls

Role-based access with multi-factor authentication

Physical Security

Protected data centers with biometric access

Audit Trails

Comprehensive logging of all data access

4. Your Privacy Rights

Under Indian data protection laws, you have the right to:

Important: These rights may be subject to certain limitations to protect patient safety, public health interests, or our legal obligations as a healthcare provider.

Access

Request a copy of your personal health records

Correction

Request amendments to inaccurate information

Deletion

Request erasure under certain conditions

Objection

Object to certain processing activities